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Terms and Conditions for Air Tickets 1.
Reservations:
Confirmed reservations may be revoked unless full payment is received and the
ticket is issued. Particularly after 9/11/2001, reservations may be subject to
change or cancellation by the airlines as needs in accordance with their
protocol.
(1)
Bank
check (money order or cashier’s check) is required if you are making payment
within 30 days prior to departure or demanding the ticket(s) be sent to you
right away. (Note: The bank will
hold the funds for a period of time if paying by a personal check.).
Tai Holidays (hereafter called TH) will normally accept credit card
payments when the relevant airlines accept credit card payments.
However, passengers must inform TH of the credit card information before
the ticket is issued. Cardholder
must come to TH’s office to imprint the credit card or send the cardholder’s
written authorization, duly completed & signed, and photocopies of credit
card (front & back) and picture ID to TH.
(2) US$40 for each
transaction of the returned check.
(3) If the amount charged to the credit card is more
than the invoice amount, the
difference will be refunded after the passenger’s completion of the trip.
Please send TH photocopies of (a) the invoice indicating the return date and (b)
credit card statement.
3.
Other Services: If passenger
makes the hotel, tour, rental car, or other travel
reservation(s) through TH and does not receive a written confirmation or
voucher, please contact TH at least 7 days before departure. 4.
Delivery of Tickets: Normally, tickets are to
be sent by regular mail. If the
passenger needs the paper ticket(s) to be sent by certified or registered mail,
please let us know at the time of ordering the ticket(s) and at least 3 weeks
prior to departure. If the
passenger is making payment within 2 weeks prior to departure, the paper
ticket(s) must be sent to them by express mail to ensure timely receipt.
The additional charge of certified, registered, or express mail* (*US$35
for foreign countries & *US$25 for domestic but subject to change) is at the
passenger’s cost and needs to be paid in advance. TH is not liable for the
actions of the Postal Office or any other shipping company’s service.
P.O. Boxes may not be deliverable for express mails.
5.
Ticketing: E-tickets (electronic/ticketless) are increasing in
popularity. However, paper tickets are still used.
If you have a preference, please let TH know prior to ticketing. Otherwise, the type of ticket issued will be at TH’s
discretion and changes can not be made after the ticket is issued.
E-ticket passengers have to present reservation confirmation and their
picture I.D. to get the boarding pass at the departure airport.
6.
Check Tickets: Passengers should immediately check whether their name(s),
traveling date(s), carrier(s), flight number(s) & status of your ticket(s)
is/are correct. Passengers should
also call all airlines to reconfirm your reservation(s) where necessary.
If there is any incorrect information or discrepancies, please inform TH
within 48 hours upon receipt of the travel document(s). Otherwise, it is
understood & agreed that all information is correct & accepted by
passenger(s). After the 48 hours has passed, TH is no longer liable for any
incorrect information claimed and any additional cost that may incur as a
result.
7. Reconfirmation:
All passengers must reconfirm reservations with the airline(s) they are flying
with at least 3 days prior to starting their trip and at each stopover by
calling the airline's local office and leaving passenger’s local phone
number(s) with the airlines. This
will allow the airlines to contact passengers when it is necessary. (To get the
airlines
8.
Special Requests: Passengers must notify TH of any special requests, such as
special foods & seat preference, at the time of booking.
Requests cannot be guaranteed, but TH will do its best to fulfill special
needs.
9. Each refund, re-issuance or report of lost ticket:
In addition to penalty/charge made by the airlines, passengers will be charged
for each refund, re-issuance or report of lost ticket. An administrative service
charge will be collected to cover TH’s and/or airlines consolidate agent’s
expenses. Refunds usually take about 30 to 90 days for entire unused tickets
& 90 to 180 days for partially used tickets.
Kindly note that unused tickets may have no refund value.
Please attach a copy of the invoice for refund, re-issuance or report of
lost ticket.
10. Additional Costs: If as a result of weather or
other conditions outside of TH’s control, passengers are prevented or delayed
from departure or arrival and need hotel accommodations, transportation
arrangements, or additional services, the additional costs are solely the
passengers’ responsibility.
11. Insurance: Please refer to airline regulations
concerning insurance liability. To minimize passenger’s loss due to airlines limited
liability & bankruptcy, it is highly recommended that passengers buy
additional insurance. Call TH for
travel insurance brochure.
12. Disclaimer: TH is not liable for any errors,
omissions or misquotes contained in its website or any other promotional
documentation. The contents of its
website or other promotional documentation are subject to change without notice.
13. Rights: TH reserves the right to refuse service to
anyone and may unilaterally change its “Terms & Conditions” at any time.
14. Jurisdiction: It is agreed by and between
passengers and TH that all disputes and matters whatsoever arising under or in
connection with or incident to the responsibility of TH and its employees shall
be litigated, if at all, in and before a court location in Los Angeles County,
State of California, U.S.A. to the exclusion of any other courts.
15.
Waive jury: It is agreed by and between passengers and TH that all
parties waive their right to any jury trial in any action, proceeding, or
counterclaim brought by any party against any other party. 16.
Arbitration clause: It is agreed by and between passengers/tour
participants and TH that all disputes and matters whatsoever arising under or in
connection with or incident to the responsibility of TH and its employees,
affiliates, and associates shall be arbitrated in Los Angeles County, State of
California, U.S.A., pursuant to the Rules of the American Arbitration
Association in effect at the time the claim is filed, upon the request of either
party. Judgment upon any award
rendered by any arbitrator may be entered in any court having jurisdiction.
The Federal Arbitration Act shall apply to the construction,
interpretation, and enforcement of this arbitration provision.
17. Airlines Bankruptcies:
(1) TH may not be allowed to provide refunds for tickets from airlines
that have declared bankruptcy because money paid to TH immediately becomes the
property of airlines; (2) If an airlines declares bankruptcy, it may continue regular service, have limited service or stop service completely. Other airlines may sometimes accept the flight coupon(s) with restrictions however this is solely at their discretion.
18. Responsibility: TH and its employees,
affiliates, and associates act only as agent for the airlines, transportation
companies, tour operators, hotels, wholesalers, restaurants, contractors, and
service companies providing accommodation, transportation or other services, all
of which are disclosed principals & independent suppliers. TH and its
employees, affiliates, and associates shall not be or become liable for the
following:
(1) Any
negligent act, error or omission by any of above mentioned independent
suppliers; and
(2) Any injuries,
damage, illness, death, loss, and other claims caused to any person &
property in connection with any accommodations, transportation or services
resulting from any acts of God, fire, disasters, accidents, terrorist
activities, war, social or labor unrest, thefts, mechanical or construction
failures or difficulties, disease, local laws or customs regulations, climate
conditions, criminal or abnormal conditions, & any conditions out of TH’s
control. 19.
Acceptance: Receipt of your payment represents your acknowledgement and
acceptance of these Terms and Conditions as well as the Important Notice.
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Copyright © 2011 Tai Holidays. All Rights Reserved.
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